FREQUENTLY ASKED QUESTIONS
Yes, at Armonelle LLC, we strive to ensure that the product you receive matches the product shown in the pictures on our website. We take care to provide accurate images and descriptions of all our items so that customers can have confidence in what they are purchasing.
If, for any reason, you feel that the product you received does not meet your expectations, please contact us at support@armonelle.com, and we’ll be happy to assist you.
You can view your sales receipt in the confirmation email sent to you after completing your purchase on our website. This email includes the details of your order, including the items purchased, total cost, and other relevant information.
If you cannot find your receipt or need another copy, please contact us at support@armonelle.com, and we’ll be happy to resend it to you.
To return an item, please follow these steps:
Contact Us: Email us at support@armonelle.com to initiate the return process. Include your order number and the reason for the return.
Wait for Instructions: Once we receive your request, we’ll send you detailed instructions on how and where to send your item back.
Prepare Your Package: Make sure the item is in its original packaging and meets our return conditions (unworn, unused, with all tags and labels intact).
Ship the Item: Send the item to the address provided in the return instructions. Please note that return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Once we receive and inspect your returned item, we will process your refund according to our return policy.
Yes, we often restock popular items indicated as “out of stock.” However, restock availability depends on various factors, such as supplier stock and demand. If you’re interested in a particular item, please contact us at support@armonelle.com, and we can provide you with information on whether or when the item might be restocked.
Additionally, we recommend checking our website regularly, as restocked items become available for purchase as soon as they are back in stock.
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You can ship your order to almost any address, as we offer international shipping to most locations around the world. During checkout, simply enter your preferred shipping address, and we will take care of the rest.
Please make sure to double-check your shipping address to avoid any delivery issues. If you need to change your address after placing the order, contact us immediately at support@armonelle.com. If the order hasn’t shipped yet, we’ll be happy to update the address for you.